Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need proof of purchase.

To start a return, you can contact us at patches4all22@gmail.com. We will give you further details of a return address, etc.

If your return is accepted, we’ll send you a return shipping label (for UK delivery), as well as instructions on how and where to send your package. Customers outside the UK (International orders) must take care of return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at patches4all22@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to contact us, and once the return is accepted, return the item you have and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at patches4all22@gmail.com.